ST. LOUIS, Sept. 29 -- Medicine Shoppe(R) pharmacies have
once again been awarded top honors for customer satisfaction among retail
pharmacy chains by J.D. Power and Associates.
"Receiving the highest customer satisfaction score from J.D. Power and
Associates for the second year in a row is an honor and a demonstration of
the dedication of our pharmacists and franchisees," said Terry Burnside,
general manager of Medicine Shoppe International, Inc., franchisor for
Medicine Shoppe pharmacies. "Medicine Shoppe pharmacists are committed to
providing the highest level of personalized service and pride themselves on
spending time counseling customers about their medications and overall
health concerns, from immunizations to diabetes."
The 2008 J.D. Power and Associates study results show Medicine Shoppe
pharmacy's customer satisfaction score as 873 (out of 1000), exceeding the
industry average for chain pharmacies by 68 points. The average score for
chain pharmacies was 805.
The J.D. Power and Associates 2008 National Pharmacy Study(SM) was
conducted online in June through August 2008 among 15,163 consumers
nationwide who filled a new prescription or refilled a prescription in the
three months prior to the survey. This syndicated study examined the full
experience of typical retail pharmacy customers by exploring a variety of
factors, such as convenience, the pharmacist and non-pharmacist staff,
availability of medication and information, layout and design of the store,
and competitiveness of pricing -- among others.
According to J.D. Power and Associates, the chain drugstore pharmacy
experience is comprised of seven factors that determine overall
satisfaction. Medicine Shoppe pharmacies scored highest in each of the
seven factors, including satisfaction with the pharmacist, store
convenience, non-pharmacist staff, medication availability and information,
store layout and design, cost competitiveness and remote ordering
About Medicine Shoppe International, Inc.
Medicine Shoppe International, Inc. http://www.medicineshoppe.com, a
Cardinal Health Company, is the largest franchisor of independent community
pharmacies in the U.S. In 2003, Medicine Shoppe International acquired
Medicap Pharmacies Incorporated http://www.medicap.com, which franchises
independent community pharmacies in the U.S. under the trade name Medicap
Pharmacy(R). Medicine Shoppe(R) and Medicap Pharmacy(R) locations are
distinguished for their commitment to providing expert, personalized health
care. There are more than 800 domestic Medicine Shoppe(R) pharmacies and
Medicap Pharmacy(R) locations and more than 400 pharmacies in five other
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is
a global marketing information services company operating in key business
sectors including market research, forecasting, performance improvement,
training and customer satisfaction. The firm's quality and satisfaction
measurements are based on responses from millions of consumers annually.
For more information on cell phone ratings, car reviews and ratings, car
insurance, health insurance and more, please visit JDPower.com. J.D. Power
and Associates is a business unit of The McGraw-Hill Companies.
SOURCE Medicine Shoppe International, Inc.